All passengers travelling on a coach holiday will be required to supply and wear a face mask or face covering when on board a coach. Please note that you may be refused travel if you are not wearing a face covering (unless exempt). Whilst this does not affect private hire coach services or those operated under contract, we advise and recommend face coverings are worn on all our coach services (unless exempt). Drivers will be expected to wear face coverings when interacting with customers, onboard and outside the vehicle.Back To Top
A face covering should cover the mouth and nose while allowing the wearer to breathe comfortably and can be as simple as a scarf or bandana that ties behind the head to give a snug fit. It should remain in place of its own accord.Back To Top
Children under the age of 11 are not required to wear a face mask or face covering (Public Health England does not recommend face coverings for children under the age of 3 for health and safety reasons) in the UK.Back To Top
Yes there will be hand sanitiser onboard every coach.Back To Top
Drivers are issued with personal protective equipment and protective screens are fitted on all fleet vehicles. It is not mandatory for the driver to wear the gloves, mask or visor whilst driving.Back To Top
Yes, we continue to run enhanced cleaning regimes. Our vehicles are cleaned multiple times a day; which includes the disinfection of all high contact areas with antiviral products and fogging systems.Back To Top
Toilets can be in use if unavoidable, however will be available for emergencies only. The driver will make comfort stops on route.Back To Top
As per government advice, it is not required to temperature check passengers before boarding. We do not temperature check passengers before any of our holidays, day trips or private hire services.Back To Top
The Department for Transport (DfT) has confirmed that all front seated coach departures can now safely operate at full seating capacity.
The following conditions remain in place:
- The wearing of face coverings is expected for all passengers and strongly recommended for all drivers.
- Plastic visors will be issued to all drivers and it is expected that these are worn during any interaction with customers – boarding and alighting/loading luggage.
- Fogging will take place daily
- An air filtration unit will be fitted to all vehicles
- Driver screens will be fitted to all vehicles
- Hand sanitiser will be available onboard our vehicles
We will try our best to honour your chosen seat number, however there may be some circumstances where we have to re-configure the coach seating, in which case, your seat number may differ from that on your booking confirmation.
We will notify you by phone or in writing beforehand if we know that your seat number will change, or the driver will confirm your seat number at the time of boarding.
At time of booking seating arrangements will be discussed and allocated as per your request and availability.Back To Top
Yes. Now that our coaches can operate at full capacity, we can seat group bookings together.Back To Top
Yes. Now that our coaches can operate at full capacity, we can seat passengers from different households together.Back To Top
We have been able to return our boarding process back to our normal. Seat numbers will be allocated upon booking process/ticket confirmation.Back To Top
If you decide to cancel a holiday with us due to COVID-19, cancellation charges are payable on a sliding scale, depending on how much notice you give us. If you are insured against COVID-19 cancellation you may be able to recover the charges from your insurers. Alternatively, you can transfer your booking to someone else. Please refer to our T&Cs for more information.Back To Top